SINCE 2011
A boutique tech firm, holding the other half.
Fifteen years of continuous operation. Founded in London in 2011, headquartered in Louisville, Kentucky since 2012. Rebranded to Tessera in 2026 — the business, the team, and the principles are all continuous.
THE MISSION
IT services that feel like part of your team
To provide businesses with unparalleled and affordable IT services — with a level of customer service that feels like we're part of your team, not a vendor.
Four pillars that never bend
Immersive
We fully integrate with your business, understanding your goals and challenges as if they were our own. Our solutions align seamlessly with how you actually operate.
Attentive
Every client interaction is handled with care and precision. We listen closely, respond quickly, and make sure no detail is overlooked.
Professional
From communication to execution, our standards stay consistently high. You can rely on us for dependable service and a polished experience at every step.
Knowledgeable
Our team brings deep expertise across IT disciplines. We translate complex technology into practical solutions that drive real business results.
WHY "TESSERA"
The credential of trust
In Roman practice, a tessera hospitalis was a small tile broken in two between host and guest. Each party kept a half. The matching halves — even generations later — proved the bond.
It's the emblem for a firm whose work is holding the other half of a relationship: the technical half, kept in trust, so that when the client arrives, everything fits.
Every certificate, key exchange, and multi-factor prompt is a tessera in modern form — two halves verifying a single bond. The metaphor maps directly onto identity, access, and security work.
The people you'll work with
NO ONE-SIZE-FITS-ALL
Vendor-neutral by design
We maintain deep partnerships with the vendors that matter — Microsoft, Cisco, VMware, Dell, Fortinet, Sangoma and more — but we're never locked to any of them. Every recommendation is fit-first, not partner-first. No two clients are the same, which is why we don't sell one flavour of anything. "One size fits all" is not a phrase you will hear from us.
We serve every industry — with strong ties to these
If your industry isn't on the list, that's not a gap. It just means we haven't done as much repeated work there yet. Below are the sectors where we've built the deepest experience.
- Behavioural & Mental Health
- Construction
- Engineering (Architectural, Electrical)
- Environmental & Recreation
- Fire & Security
- Healthcare
- Human Resources
- Industrial Laboratories
- Journalism
- Local Government
- Manufacturing (Heavy, Precision)
- Market Research
- Non-profits
- Professional (Accountancy, Law)
- Restoration & Remediation
- Specialty Retail
- Telecommunications & Internet Services
Reasons to partner with Tessera
Controlled costs
You want to be cost-effective in every aspect of your business. Mismanaged IT systems end up costing far more than they're worth. An MSP is a feasible, cost-efficient path to high-quality IT well into the future.
Comprehensive range of solutions
Small, overwhelmed IT departments become an encumbrance on the business they belong to. Errors multiply, response times slow, and expensive staff become unhappy and less productive. Tessera resolves this by giving you a full range of efficient solutions that scale as you do.
Availability
Businesses want their IT running seamlessly in the background — but they don't want the same from the people providing it. Every Tessera subscription includes built-in on-site time. Your team can ask questions face-to-face and get tips from an IT professional from the comfort of their own desk.
Compliance
As more data moves between in-house and cloud systems, regulatory compliance has become more important — and more stressful — for SMBs. From Sarbanes-Oxley to HIPAA, we get your business compliant quickly.
Complex solutions made simple
Technology evolves constantly. SMBs with limited resources can quickly fall behind competitors. Partnering with us gives you a stable, dependable team delivering the most suitable and up-to-date systems — turning expensive IT headaches into a painless, well-executed process.
Frequently Asked Questions
What is managed IT services?
What happened to Shone Services?
What industries do you serve?
How does your team handle cybersecurity?
Why choose a Managed IT Services Provider?
Do you service clients outside Kentucky?
Do you take one-off or break/fix work?
Can we purchase equipment through you?
Talk to a real person. Fast.
We don't hide behind a contact form. Call, email, or stop by — whichever is easiest for you.
Louisville, KY 40223
Monday – Friday: 8:30 AM – 5:00 PM ET
Emergency / 24×7: Existing clients have a dedicated after-hours line — provided at onboarding.
A note on inbound: we only respond to enquiries from official company email addresses. Messages from personal free-mail accounts (gmail, hotmail, yahoo, etc.) purporting to represent a business are filtered out.