SHERPA · A TESSERA COMPANY
The AI voice team for behavioral health.
Sherpa is a team of specialized AI voice agents that answer every call for addiction recovery and behavioral health organizations — 24/7, HIPAA compliant, and built on a proven multi-agent architecture with real warm transfers.
THE PROBLEM
Every missed call is a missed admission.
People reaching out for addiction recovery or behavioral health help are in a narrow window of readiness. When they hit voicemail, they often don't call back.
Staffing a 24/7 intake team is expensive and hard to retain. Outsourced call centers don't understand clinical nuance — and they're not HIPAA-aligned by default.
The result: good care goes unprovided, and the facility's census suffers.
A guide through the hardest calls.
Sherpa deploys a team of specialized voice agents, each trained for a specific role: intake screening, insurance verification, clinical triage, family-member support. Agents hand off to each other — and to your human team — in real time via warm transfer.
Intake
Greets callers, captures demographics, identifies urgency, and routes appropriately.
Insurance
Verifies benefits in real time against major payers.
Clinical Triage
Screens for level-of-care indicators and flags clinical urgency.
Family Support
Provides empathetic guidance and resources to family members calling about a loved one.
What makes Sherpa different
HIPAA-compliant architecture
PHI is handled under BAA with all vendors. Compliance is baked into the pipeline, not bolted on.
Warm transfers, not dead ends
Sherpa connects the caller to your intake coordinator with full context already captured.
Proven multi-agent architecture
Not a single LLM doing everything. Each agent has a narrow, testable job.
24/7, every call, every time
Evenings, weekends, holidays. No one hits voicemail.
Built by a Tessera company that runs behavioral-health infrastructure
Tessera has operated the phone systems and compliance stacks for recovery organizations for years. Sherpa is the AI layer built on top of that operational experience — not a chatbot bolted onto a call center.
See Sherpa answer a call live.
30-minute discovery call — we'll walk you through the agent architecture and play back real call recordings from pilot deployments.