HOW TESSERA IS DIFFERENT
We're not like other MSPs.
One price. Everything included. And a team that shows up at your executive meetings — not just your help-desk queue.
THE TESSERA DIFFERENCE
Boutique. All-inclusive. Integrated.
Tessera is a boutique-style MSP that integrates with your company. We provide an all-inclusive approach to IT services — so you know the full cost upfront, and you're never blindsided by additional charges for services that should have been in scope from day one. If your business needs it, it's included. If it isn't, we wouldn't let you go without it. And we don't stop at the help desk — we sit alongside your executive team to help you achieve organizational goals.
The difference you can feel on day one.
| Tessera | Typical MSP | |
|---|---|---|
| Pricing | One flat, all-inclusive price. You know your IT spend for the year. | Tiered packages. "Extras" invoiced monthly. Surprises at audit time. |
| Scope | Everything a business needs to operate. If you need it, it's in. | Explicit scope carve-outs. Common requests fall outside the contract. |
| On-site time | Built into every subscription. Your team sees us in person. | Remote-only, or on-site billed per hour. |
| Engagement level | Working with your executive team toward organizational goals. | Reactive help-desk tickets only. |
| Relationship | We learn your business as if it were ours. | We learn your ticket history. |
| Incentives | Flat fee — we're motivated to keep systems healthy. | Hourly / break-fix — more problems = more revenue. |
| Scale | Built to scale with you, not against you. | Volume pricing disincentivizes customization. |
| Documentation | Robust, current, and yours. | "It's in the ticket system somewhere." |
Five reasons the difference matters.
You know your IT cost for the year.
All-inclusive means all-inclusive. Budget your IT spend like you budget rent.
You never argue about scope.
The "is this in scope?" conversation doesn't exist here. If you need it for your business to run, it's included.
We sit with your leadership team.
Regular executive check-ins. We're working toward your organizational goals — not just closing tickets.
Our incentives align with yours.
We make money when your systems work. That simple alignment changes how every decision gets made.
We show up in person.
On-site time is in every subscription. You see the same faces. Your team builds real relationships with ours.
ALIGNED INCENTIVES, ROMAN EDITION
Ancient Rome had a paid fire brigade for a reason.
In AD 6, the Emperor Augustus founded the Vigiles — seven cohorts of roughly a thousand men each, patrolling the fourteen regions of Rome day and night. They were on the state's payroll, not paid by the fire. Their salary didn't depend on how many warehouses burned; it depended on how many didn't. They walked patrols, inspected hearths, checked cisterns, and enforced fire codes — because their income was tied to prevention, not reaction.
The break/fix IT model is the opposite. It only pays the technician when something is already on fire. The more problems you have, the more they earn.
We took the Vigiles' model. You pay a flat retainer, we're on watch. Every incident is a cost to us, not revenue — which means our engineering time goes into the alerts, patches, and habits that keep incidents rare in the first place. Aligned incentives don't just change the maths; they change what work actually gets done.
From clients who've been with us for years.
"Tessera (formerly Shone Services) has been a trusted partner of mine since 2016. They are the most capable IT experts I have worked with in over 20 years. When simple problems occurred, as well as complex ones, they were able to fix them first time and every time. That, in my experience, is a very rare quality among IT support. As my firm grew, they knew how we should evolve our network capabilities and which network structure would best fit our needs and our budget." Client, since 2016
"Andrew Shone works as though the project is his own personal belonging. His organizational skills and foresight are exceptional. Our initial attraction was their attention to detail and genuine care for the job to be done to 100% satisfaction. We have 15+ companies that contract for various services. Tessera is the most engaged and consistent company." Client, since 2018
"We have used them since 2011 and I am very happy with the services they provide. They are always professional and friendly, and I feel like I can ask them anything about my IT setup and get the answers I need. They have helped us move offices, upgrade all our desktops and servers, run big IT projects, build bespoke software, and manage our CRM system. I would always recommend them — they feel part of our company." Client, since 2011
Ready to see the difference?
The first call is free. We'll ask about your business, your current IT situation, and what "all-inclusive" would actually cover for you.