LEGAL
Privacy Policy
Effective 2026. This page explains what data tesseratechops.com collects, how we use it, and how to reach us with questions.
Who we are
This website is operated by Tessera TechOps LLC ("Tessera", "we", "us"), a Kentucky limited liability company. Our address is 119 Evergreen Road #43752, Louisville, KY 40223, USA. You can reach us at info@tesseratechops.com or 1.502.405.8181.
The business was founded in 2011 as Shone Services and rebranded to Tessera in 2026. Personal data collected under either brand is treated identically under this policy.
What we collect and why
When you contact us
If you call, email, or otherwise reach out, we retain the communication (your name, the email address or phone number you used, and the contents of the message) so we can respond and keep a record of the conversation. This is a legitimate business record.
When you visit the site
Our web server logs standard technical data on every request: your IP address, the browser and operating system reported by your browser, the page you requested, and the timestamp. These logs are used for security monitoring and error diagnosis, and are retained for up to 90 days.
We do not use third-party analytics, advertising trackers, or social-media pixels. The site sets no cookies of its own on public pages. If you log into the WordPress admin (a Tessera staff area), WordPress sets session cookies necessary for that login.
When you become a client
Client data is covered by your service agreement, not by this site policy. In the course of managed IT services we may process personal data on your behalf — that arrangement is governed by the Master Services Agreement and any Data Processing Addendum you sign with us.
Who we share your data with
We do not sell your personal data. We do not share it with third parties for their marketing purposes. Ever.
We do share data in three narrow circumstances:
- Service providers who help us operate — for example, our email provider or backup vendor — under contracts that require them to protect your data.
- Legal obligation — if we are compelled by a valid subpoena, court order, or comparable legal process.
- Business transfer — if Tessera is acquired or merged, your data may transfer to the successor under the same protections.
How long we keep it
Contact enquiries: retained for as long as the relationship is active, plus up to 3 years thereafter, unless you ask us to delete them sooner.
Server logs: up to 90 days.
Client records: for the duration of the service agreement plus any statutory retention period (typically 7 years for financial records).
Your rights
You can ask us to:
- Confirm what personal data we hold about you
- Provide a copy of that data
- Correct data that is inaccurate
- Delete data (subject to legal retention requirements)
- Stop processing data for a specific purpose
Send requests to info@tesseratechops.com. We will respond within 30 days. There is no charge for reasonable requests.
Where your data is processed
Tessera is based in the United States. All data we process is stored on infrastructure located in the United States. If you are contacting us from outside the U.S., you consent to your data being processed here.
Security
We apply the same practices to our own systems that we apply to our clients': encryption in transit and at rest, multi-factor authentication on privileged accounts, monitored logging, timely patching, and least-privilege access. No system is invulnerable, but we take the work seriously.
Changes to this policy
If we make material changes to this policy, we will update the "Effective" date at the top and, for existing clients, notify you by email. Prior versions can be requested at any time.
Questions
Privacy questions or requests: info@tesseratechops.com · 1.502.405.8181 · 119 Evergreen Road #43752, Louisville, KY 40223.