SERVICES

Everything your business needs to run.

Included in one subscription. No surprise invoices. No "that's extra."

All Tessera engagements are all-inclusive. If you need it to run your business, it's in the price. You'll never be blindsided by add-on charges for services you should have had from day one.

Managed IT Services

The foundation. Every subscription includes this.

  • 24/7 proactive monitoring
  • Unlimited remote support
  • Scheduled on-site visits (built into every subscription)
  • Patch management and software updates
  • Asset inventory and lifecycle management
  • Robust documentation of every system we touch

Security

Layered defense across endpoints, network, and identity.

  • Endpoint protection (antivirus, EDR, MDR)
  • Email security and anti-phishing
  • DNS filtering and web security
  • Firewall management (Cisco, Meraki, Fortinet)
  • Security awareness training
  • Multi-factor authentication (MFA) rollout and enforcement

Business Continuity & Backup

Ransomware-resilient, compliance-aligned.

  • Automated on-site and off-site backup
  • Disaster recovery planning and testing
  • Ransomware rollback and immutable storage
  • Compliance-aligned retention (HIPAA, SOX, PCI)

Cloud Services

Private cloud, hybrid, or full SaaS — we run all three.

Your work PC is set up to be the exact machine you need — the applications, the shortcuts, the files, the peripherals — but you can't exactly lug it wherever you go. Our DaaS platform gives you the same desktop from any device, anywhere: same apps, same files, same performance whether you're in the office, at home, or on the road.

  • DaaS — Desktop as a Service (Work-from-Anywhere virtual desktops)
  • IaaS — Infrastructure as a Service (virtual servers on our private cloud)
  • UCaaS — Unified Communications as a Service (cloud phone, messaging, video)
  • Microsoft 365 and Google Workspace administration
  • Cloud security and identity management

Networking

From cable to SD-WAN, one team responsible.

  • Structured cabling and wireless site surveys
  • Managed WiFi (Cisco Meraki, Ubiquiti)
  • SD-WAN and multi-site connectivity
  • Network monitoring and performance tuning

Communications

Voice, video, and fiber under one contract.

  • Hosted PBX phone systems (Sangoma)
  • Video conferencing rooms (Teams / Zoom / Google Meet)
  • Fiber internet procurement and management

Projects & Installations

Buildouts, refreshes, and physical infrastructure.

  • New-office buildouts and relocations
  • Hardware refresh and lifecycle
  • Data center colocation (Louisville, KY)
  • Enterprise CCTV (Milestone)
  • AV / conferencing suite installation

Advisory

Executive-level engagement — vCIO and strategy work.

  • Virtual CIO engagement with your executive team
  • IT strategy and annual planning
  • Vendor management (procurement, renewals, contract review)
  • Compliance readiness (HIPAA, SOX, PCI, and industry-specific frameworks)
ACCREDITATIONS

Trusted infrastructure, at every layer

Microsoft Partner Cisco Partner VMware Partner Dell EMC Partner Trend Micro Partner Veeam Partner Cisco Meraki Partner Milestone Partner Logitech Partner Synology Partner Sangoma Partner Datto Partner Lenovo Partner Fortinet Partner

Ready to stop paying for IT problems?

Talk to us about what a flat-fee, all-inclusive managed engagement actually looks like.